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Car dealers automate repair orders with camera-based inspection systems

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  • The new process developed by UVeye improves customer satisfaction, saves sale time and increases profits
  • 15,000 merchants equipped with agent management systems from CDK Global can now access the new technology

DetroitAnd the June 1, 2022 /PRNewswire/ — Thousands of US auto dealers now have access to high-speed vehicle inspection technology on Dealer Management Systems (DMS) to help improve customer satisfaction and streamline service department operations.

UVeye vehicle inspection data recently added to the CDK’s Fortellis DMS platform allows dealers to create repair orders automatically. The new process can save up to 45 minutes or more for sales service advisors and their clients.

Service personnel will have instant access to UVeye reports that include images of potential problems. The system allows merchants to share information with their customers and automatically create repair orders.

CDK serves more than 15,000 agents in United State. Other DMS providers, such as Tekion, are expected to add an interface built by UVeye on their proxies operating systems over the next year.

UVeye provides automakers, dealers and fleet operators with high-speed automated inspection systems driven by artificial intelligence and machine learning technologies. The UVeye drive-through inspection takes seconds to complete and can detect and record problems ranging from damaged tires to defective underbody parts.

Jonathan BriggsD., regional sales manager for UVeye Corporation Midwest, says dealers and their customers have given the highest marks for UVeye-based systems. Customers can, for example, see photos of the problem area and quickly decide on the need for repairs. The productivity of the service department also increases. The total time the vehicle passes through the UVeye inspection line to the completion of a repair order is 15 minutes or less.

Briggs describes how to write a repair command in the Fortellis DMS:

  • A service clerk using the UVeye interface brings up a series of images and a list of problems detected as a customer’s vehicle passed through the UVeye inspection lane.
  • Serious problems are marked in red on the Service Advisor computer screen. Problems can range from defective exhaust system components to missing parts and worn tires.
  • With the customer’s consent, the service representative automatically translates the information from the inspection report into a repair order with pricing to save time and effort for the merchant and customer.

Dealers using the new system include McCluskey’s Chevrolet Cincinnati The Jeff Wyler Auto Group of 16 stores in Ohio.

“I remember when we were showing a McCluskey service advisor how the system worked,” Briggs recalls. He turned towards me and said, I cut my time in half. “

The latest CDK survey indicates that most merchants and their employees are trying to improve operational efficiencies through smoother workflows. The CDK’s goal is to use technology to eliminate redundancy such as the need to re-enter information.

CDK systems speed up operations for the benefit of agents, their employees, and their customers. Briggs says that the UVeye-CDK API (Application Programming Interface) does just that.

“The CDK-Fortellis Sale Management System is a seamless way to create and manage repair orders,” notes Yaron Sagiv, UVeye’s chief marketing officer. “The integration of our technology with the CDK is a great match and leads to better agent-client relationships.”

UVeye vehicle inspection systems include:

  • Helios Underbody scanner that detects a wide range of problems from tire damage to oil leaks and wear.
  • Artemis – A tire system that quickly determines tire brand and specifications, air pressure, tread depth, wall wear and even whether the vehicle’s tires do not match.
  • atlas A system that provides 360-degree external scanning of sheet metal and other exterior body components such as fenders, mirrors, door locks, grilles and windows.

Volvo was one of the first automakers to realize the value of UVeye technology and invest in the company. Volvo now hopes to have a majority of the more than 280 dealers in the US equipped with UVeye inspection systems.

A recent survey of UVeye customers showed that automated scans can identify 96 percent of existing vehicle defects compared to just 24 percent of time-consuming manual scans.

He adds: “The pioneering plug-and-play DMS system with CDK Global makes sense for UVeye given the benefits it provides to agencies and their clients.” Amir Hefer, founder and CEO of UVeye. “We can add value to a variety of systems, whether it’s selling or customer focused.”

Hever opens every UVeye team meeting by saying “customer first.” Regarding UVeye’s work with CDK Global (NASDAQ: CDK), concluded, “We want to help our merchants succeed and feel that our collaboration with CDK Global will add value to both our brands.”

More information about UVeye is available at www.uveye.com

For basic information on CDK Global or visit Fortellis www.cdkglobal.com or www.fortellis.io.

Source UVeye

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